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Sirviendo al área metropolitana de Nueva York, NY
Talento nearshore para las empresas de Nueva York que no pueden darse el lujo de frenar.
SOC 2 TYPE I
ISO 27001
Alineado con el horario del Este
Bilingüe EN/ES
40%
Costo promedio vs. onshore
0–1h
Alineado con el horario del Este
3–4 sem.
Tiempo típico para ocupar un puesto
2
Hubs de entrega · RD y EC
Nearshore en Nueva York
Banca y mercados de capitales
Seguros
Fintech
Medios
Bienes raíces
Tres formas de entregar resultados
Nearshore full-stack para equipos de Nueva York.
Asigna una función, automatiza tu contact center o moderniza el sistema central que te limita — con un solo socio alineado con tu zona horaria.
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Personal bilingüe dedicado y equipos BPO completos — reclamos, apoyo de suscripción, cobranza y back office — integrados en tu operación de Miami.
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Agentes de voz y chat con IA que resuelven el volumen rutinario 24/7 y transfieren cada caso con fluidez a tus representantes bilingües — medidos por CSAT y contención, no por duración de llamada.
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Modernización de sistemas centrales heredados para seguros y banca — conecta, integra y migra tus sistemas antiguos de pólizas y cuentas sin apostar por un reemplazo total.
Por qué nearshore, no offshore
El mismo horario laboral que tu oficina de Nueva York.
Cobertura en tiempo real
Equipos bilingües nativos
Agentes que dominan el inglés y el español para reflejar la combinación de idiomas de tus clientes y tu equipo — sin transferencias guionizadas ni acentos difíciles de entender.
Seguridad al nivel de cumplimiento
Controles SOC 2 Tipo II e ISO 27001 preparados desde el primer día para datos regulados de seguros, banca y salud.
Capacidad flexible
Escala un equipo piloto hasta convertirlo en un departamento completo en semanas — aumenta la capacidad durante inscripciones o temporadas de catástrofes y redúcela después.
Entrega Nueva York ⇄ Proxima
SEDE
Chicago, IL
SEDE Y EQUIPO DE CUENTA
CT
01
Santo Domingo, DR
HUB DE ENTREGA · CX Y BPO
AST
02
Quito, EC
HUB DE ENTREGA · INGENIERÍA Y TALENTO
ECT
02
New York, NY
TU MERCADO
ET
Formamos un equipo bilingüe de reclamos más rápido de lo que habríamos contratado a un solo ajustador local — trabajan en nuestro horario, con nuestros sistemas y bajo nuestro nivel de cumplimiento.
Preguntas
¿Tus equipos trabajan en el horario comercial de Nueva York?
¿Los agentes son bilingües en inglés y español?
¿El nearshore es suficientemente seguro para datos regulados?
¿Qué tan rápido podemos ampliar un equipo en Nueva York?
¿Con qué podemos comenzar?
Más mercados que atendemos
Nearshore en todo EE. UU.
Hablemos de tu equipo en Nueva York.
Habla con nuestro equipo sobre talento nearshore, contact center impulsado por IA o soluciones de flujos de trabajo digitales.