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Serving Greater Miami, FL
Nearshore talent for Miami companies that can't afford to slow down.
Bilingual nearshore teams from the Dominican Republic and Ecuador — on Eastern time, fluent in English and Spanish, and built for the compliance bar of Miami's banks, insurers, and healthcare firms.
SOC 2 TYPE I
ISO 27001
Eastern-time aligned
Bilingual EN/ES
40%
Avg. cost vs. onshore
0–1h
Eastern-time aligned
3–4 wk
Typical ramp to seated
2
Delivery hubs · DR & EC
Nearshore in Miami
Built for the way Miami does business.
Miami runs on cross-border commerce, and its workforce is as bilingual as its customers. That's exactly where nearshore beats offshore: our teams in Santo Domingo and Quito share your Eastern-time workday and switch between English and Spanish as naturally as your own Brickell and Coral Gables offices do.
From Brickell's financial corridor to the healthcare networks across Miami-Dade, we embed dedicated talent and AI-assisted CX into regulated operations — claims, underwriting support, collections, member services — without the latency, the overnight lag, or the security compromises of a distant offshore center.
Banking & Fintech
Insurance
Healthcare
LatAm Trade & Logistics
Cruise & Hospitality
Three ways we deliver
Full-stack nearshore for Miami teams.
Staff a function, automate your contact center, or modernize the core system holding you back — from a single time-zone-aligned partner.
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Dedicated bilingual staff and full BPO teams — claims, underwriting support, collections, back office — embedded with your Miami operation.
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AI voice and chat agents that resolve routine volume 24/7 and hand off cleanly to your live bilingual reps — measured on CSAT and containment, not call time.
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Legacy core modernization for insurance and banking — wrap, integrate, and replatform aging policy and account systems without a rip-and-replace gamble.
Why nearshore, not offshore
The same workday as your Miami office.
Santo Domingo sits in Atlantic time and Quito in Ecuador time — within an hour of Miami year-round. Your team, their team, one shared workday.
Real-time overlap
Stand-ups, escalations, and go-lives happen live — not on a 12-hour delay. Your Miami managers and our agents are online together, all day.
Native bilingual teams
Fluent English and Spanish agents who match the language mix of your customers and staff — no scripted, accented handoffs.
Compliance-grade security
SOC 2 Type II and ISO 27001 controls built for regulated insurance, banking, and healthcare data from day one.
Elastic capacity
Scale a pilot pod into a full department in weeks — ramp up for open enrollment or catastrophe season, then flex back down.
Miami ⇄ Proxima delivery
HQ
Chicago, IL
HEADQUARTERS & ACCOUNT TEAM
CT
01
Santo Domingo, DR
DELIVERY HUB · CX & BPO
AST
02
Quito, EC
DELIVERY HUB · ENG & TALENT
ECT
02
Miami, FL
YOUR MARKET
ET
"
We stood up a bilingual claims team faster than we could have hired a single onshore adjuster — and they work our hours, on our systems, to our compliance bar.
VP of Operations · Regional P&C Insurer — South Florida
Questions
Nearshore in Miami, answered.
Do your teams work Miami's business hours?
Are the agents bilingual in English and Spanish?
Is nearshore secure enough for regulated data?
How fast can we ramp a team in Miami?
What can we start with?
More markets we serve
Nearshore across the U.S.
Let's talk about your Miami team.
Talk to our team about nearshore talent, AI-powered contact center, or digital workflow solutions.