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Serving Greater Houston, TX
Nearshore talent for Houston companies that can't afford to slow down.
Bilingual nearshore teams on Central time for Houston's energy, healthcare, and insurance operations — scalable, secure, and Spanish-fluent, from the Dominican Republic and Ecuador.
SOC 2 TYPE I
ISO 27001
Central-time aligned
Bilingual EN/ES
40%
Avg. cost vs. onshore
0–1h
Central-time aligned
3–4 wk
Typical ramp to seated
2
Delivery hubs · DR & EC
Nearshore in Houston
Built for the way Houston does business.
Houston's economy spans energy, one of the world's largest medical centers, and a deeply bilingual customer base. Nearshore fits all three: our Santo Domingo and Quito teams work the Central-time day and move fluidly between English and Spanish, matching how Houston actually operates.
From the Energy Corridor to the Texas Medical Center, we embed dedicated talent and AI-assisted CX into back-office, claims, and patient- and customer-support workflows — scaling for storm season or enrollment spikes and flexing back down.
Energy
Healthcare
Insurance
Banking
Logistics & Trade
Three ways we deliver
Full-stack nearshore for Houston teams.
Staff a function, automate your contact center, or modernize the core system holding you back — from a single time-zone-aligned partner.
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Dedicated bilingual staff and full BPO teams — claims, underwriting support, collections, back office — embedded with your Miami operation.
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AI voice and chat agents that resolve routine volume 24/7 and hand off cleanly to your live bilingual reps — measured on CSAT and containment, not call time.
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Legacy core modernization for insurance and banking — wrap, integrate, and replatform aging policy and account systems without a rip-and-replace gamble.
Why nearshore, not offshore
The same workday as your Houston office.
Our Dominican and Ecuadorian hubs sit within an hour of Central time. Your Houston team and ours share one workday, in two languages.
Real-time overlap
Escalations and go-lives happen live between your Houston office and our pods — no overnight gap, even during peak season.
Native bilingual teams
Fluent English and Spanish agents who match the language mix of your customers and staff — no scripted, accented handoffs.
Compliance-grade security
SOC 2 Type II and ISO 27001 controls built for regulated insurance, banking, and healthcare data from day one.
Elastic capacity
Scale a pilot pod into a full department in weeks — ramp up for open enrollment or catastrophe season, then flex back down.
Houston ⇄ Proxima delivery
HQ
Chicago, IL
HEADQUARTERS & ACCOUNT TEAM
CT
01
Santo Domingo, DR
DELIVERY HUB · CX & BPO
AST
02
Quito, EC
DELIVERY HUB · ENG & TALENT
ECT
02
Houston, TX
YOUR MARKET
ET
"
We stood up a bilingual claims team faster than we could have hired a single onshore adjuster — and they work our hours, on our systems, to our compliance bar.
VP of Operations · Regional P&C Insurer — Texas
Questions
Nearshore in Houston, answered.
Do your teams work Houston's business hours?
Are the agents bilingual in English and Spanish?
Is nearshore secure enough for regulated data?
How fast can we ramp a team in Houston?
What can we start with?
More markets we serve
Nearshore across the U.S.
Let's talk about your Houston team.
Talk to our team about nearshore talent, AI-powered contact center, or digital workflow solutions.