Serving Greater Chicago, IL
Nearshore talent for Chicago companies that can't afford to slow down.
Nearshore teams that share your Central-time workday and carry the SOC 2 and ISO 27001 controls Chicago's insurers and banks require — staffed from the Dominican Republic and Ecuador.
SOC 2 TYPE I
ISO 27001
Central-time aligned
Bilingual EN/ES
40%
Avg. cost vs. onshore
0–1h
Central-time aligned
3–4 wk
Typical ramp to seated
2
Delivery hubs · DR & EC
Nearshore in Chicago
Built for the way Chicago does business.
Chicago is home to some of the country's largest insurers and financial institutions, and their operations demand two things at once: rigorous compliance and relentless efficiency. Nearshore delivery gives you both — our Santo Domingo and Quito teams overlap the full Central-time workday and operate to the security standard your auditors expect.
From carriers in the Loop to fintechs in the West Loop, we plug dedicated talent and AI-driven CX into policy administration, claims, and member support — modernizing the back office without the overnight handoff gaps of offshore.
Insurance
Banking & Capital Markets
Wealth & Asset Mgmt
Healthcare
Logistics
Three ways we deliver
Full-stack nearshore for Chicago teams.
Staff a function, automate your contact center, or modernize the core system holding you back — from a single time-zone-aligned partner.
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Dedicated bilingual staff and full BPO teams — claims, underwriting support, collections, back office — embedded with your Miami operation.
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AI voice and chat agents that resolve routine volume 24/7 and hand off cleanly to your live bilingual reps — measured on CSAT and containment, not call time.
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Legacy core modernization for insurance and banking — wrap, integrate, and replatform aging policy and account systems without a rip-and-replace gamble.
Why nearshore, not offshore
The same workday as your Chicago office.
Our Dominican and Ecuadorian hubs sit within an hour of Central time. Your Chicago team and ours work the same hours, on the same tickets.
Real-time overlap
Daily stand-ups, escalations, and releases happen in real time — your Loop office and our delivery pods are online together through the whole workday.
Native bilingual teams
Fluent English and Spanish agents who match the language mix of your customers and staff — no scripted, accented handoffs.
Compliance-grade security
SOC 2 Type II and ISO 27001 controls built for regulated insurance, banking, and healthcare data from day one.
Elastic capacity
Scale a pilot pod into a full department in weeks — ramp up for open enrollment or catastrophe season, then flex back down.
Chicago ⇄ Proxima delivery
HQ
Chicago, IL
HEADQUARTERS & ACCOUNT TEAM
CT
01
Santo Domingo, DR
DELIVERY HUB · CX & BPO
AST
02
Quito, EC
DELIVERY HUB · ENG & TALENT
ECT
02
Chicago, IL
YOUR MARKET
ET
"
We stood up a bilingual claims team faster than we could have hired a single onshore adjuster — and they work our hours, on our systems, to our compliance bar.
VP of Operations · Regional P&C Insurer — Illinois
Questions
Nearshore in Chicago, answered.
Do your teams work Chicago's business hours?
Are the agents bilingual in English and Spanish?
Is nearshore secure enough for regulated data?
How fast can we ramp a team in Chicago?
What can we start with?
More markets we serve
Nearshore across the U.S.
Let's talk about your Chicago team.
Talk to our team about nearshore talent, AI-powered contact center, or digital workflow solutions.