Automation
The Proxima Advantage
Enhance efficiency, reduce costs, and scale effortlessly with Proxima’s nearshore BPO solutions—designed to give insurers the agility and expertise needed to thrive in today’s competitive landscape.
Unlock new opportunities by optimizing your workforce. Keep your core U.S. team focused on high-value tasks while leveraging our highly trained nearshore customer support specialists, managed by Proxima. Offload repetitive and Level 1 support tasks to our proprietary AI Agents—engineered to handle high-volume inbound and outbound campaigns with 24/7 accuracy and consistency.
Insurers that adopt this model see cost reductions of over 40%, while significantly improving customer service reach and overall experience.
Let’s build a pilot program for you—risk-free.
Contact us today for a free consultationProxima’s Value Proposition
BPO + AI-Based Solutions Without the Risk:
No development or implementation costs.
We enhance your operations with BPO solutions and an AI-driven approach: We get our boots on the ground, learn your standard operating procedures, deliver SLAs, and then automate areas of pain points at our expense, eliminating implementation risks and costs. Lead Automation: Streamline assessment and validation.
From standard BPO:
Business-Hours support via phone, email, and text.
Sales support through concierge human support.
Backoffice supported by trained staff processing data related tasks
To that, plus:
24/7 support via with virtual agents during afterhours virtually for free.
Automated flows to onboard users, generate quotes or book appointments.
AI virtual mailrooms, data indexation, automated QA and much more.
AI in Corporate World: Reality vs. Expectations
According to Deloitte’s 2023-24 survey of executives in the Insurance and Finance industries:
74%
of AI initiatives underperformed.
13%
of AI projects never launched due to integration challenges.
X2
Implementation required nearly twice the planned resources.
Interactive Service Calculator
Let users estimate cost savings with Proxima’s BPO and automation services.
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Total Minutes per month (Mon-Fri)
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Required Human Representatives
~$70,000 per person
U.S. Based Customer Service Representative~$25,000 per person
Nearshore Based Customer Service Representative~0 equivalence per person
Proxima AI-Powered Agent~$70,000 per person
U.S. Based Customer Service Representative~$25,000 per person
Nearshore Based Customer Service Representative~0 equivalence per person
Proxima AI-Powered AgentChoose
Proxima for BPO services that go beyond expectations.Elevate your insurance operations with a partner committed to excellence, innovation, and unparalleled support.