Nearshore Outsourcing
Elevate your operations
Proxima is your trusted partner in Business Process Outsourcing (BPO), specializing in the insurance, finance, and retail industries. Based in Chicago, with nearshore hubs in the Dominican Republic and Ecuador, we provide dedicated teams and customized solutions tailored to the unique needs of your organization.
Our enterprise-level nearshore outsourcing is enhanced by unparalleled technology tools to maximize efficiency and streamline operations.
Areas of expertise
From claims intake to business development, our teams seamlessly integrate into your workflow, providing specialized support in:
Underwriting
Insurance | Finance
Compliance & KYC
Insurance | Finance
Billing and Collections
Insurance | Finance | Retail
Order Tracking
Retail
Security Surveillance
Security | Cyber
Sales
B2B | B2C | Retail
FNOL (First Notice of Loss)
Insurance
Agent & Customer Support
Insurance | Finance | Retail
Our BPO Approach In Numbers
12%
Annual Staff Turnover
The average in the BPO industry is above 80%
7.9/10
Customer NPS
The average in Customer Service call centers is 4.0
300,000+
Avg. Monthly Calls
Teams ranging from 5 reps to 50+
30%+
Immediate Cost Reduction
When our clients try our blended BPO + AI automation solution
Staff Augmentation
Expanding your workforce doesn’t have to be complex. Proxima simplifies the process by acting as an employer of record, enabling businesses to quickly hire specialized talent across the Americas without the challenges of legal compliance, payroll management, or HR administration.
We handle the complexities of employment so that you can focus on your core business. Whether you need a small, dedicated team or large-scale workforce expansion, Proxima ensures smooth onboarding, management, and operational integration.
Our solutions help companies scale efficiently while maintaining high performance and compliance standards.
Roles that we can source
We have access to a pool of over 10,000 pre-screened, highly qualified professionals in Latin America with technical expertise and industry-specific knowledge. We strive to provide resources such as:
Prompt Engineers
AI-driven solutions
Project Managers
Specializing in insurance, finance, and retail
Scrum Masters
Agile methodology experts
Systems Quality Assurance Specialists (QA)
Manual and automated testers
Full-Stack Software Developers
Frontend and backend development
Cloud and Data Engineers
Expertise in AWS, Azure, and Google Cloud
Data Entry Specialists
Data back-office support and enrichment
Remote Assistants
Virtual receptionists and internal client support
Automation Solutions
Efficiency is key in BPO, and Proxima leads the way with AI-driven automation designed to enhance operations, reduce costs, and improve accuracy. By integrating advanced AI automation into BPO workflows, we help businesses tackle repetitive tasks, minimizing manual effort and reducing human error.
Our AI-powered virtual assistants enhance customer interactions both over the phone and text, providing seamless support while freeing up human agents for more complex inquiries. Data processing is optimized for faster and more accurate decision-making, ensuring that businesses can analyze and act on critical information in real-time.
Additionally, our automation solutions streamline back-office operations, reducing turnaround times and increasing overall efficiency. Through intelligent automation, Proxima enables businesses to improve service quality, enhance productivity, and achieve long-term operational success.
Why choose Proxima?
Industry-SpecializedNearshore advantage with time zone alignmentFully bilingual support in English and SpanishWe automate your operations at no cost to youMultiple locations to ensure redundancyISO 27001 & POC-2 compliance*(Current audit for 2025-2026)
As Featured On
Proxima emerges as a game-changer in customer support. It bridges the gap between automation and personalized service with AI.
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The new insurtech is already leading a revolutionary movement, offering BPO services and solutions that leverage cutting-edge technology.
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Proxima's edge positions the company as an invaluable partner for insurance companies striving for success in the digital age.
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Proxima Solutions LLC is a proud member of Resolute Global Partners, a SEC registered investment firm. Rest assured that you are partnering with industry leaders who understand your unique needs.